Roles and Responsibilities

Cloud and XaaS solutions are leading IT industry growth and require a new client engagement model spanning marketing, sales, services and client success. Do you have what it takes to be part of a new high-performance team that is focused on helping our clients adopt Insights leading solutions and maximize their business outcomes?

Job Description

As a Cloud Success Associate, you will play a key role in assisting our Insight Cloud Care Clients.  You will be involved in various activities to ensure our portfolio of clients are achieving their business outcomes by successfully adopting and expanding their use of cloud solutions.  The primary activities will be assisting with introducing our Clients to their Cloud Management Platform, Office 365 Admin Portal, and the features and benefits they receive as being part of our program. You will also assist with researching requests for best practices and whitepapers from customers.

What you’ll do at Insight:

• Ensure clients are properly on-boarded and derive maximum value from their investment in Insight.
• Provide post-sales strategic guidance and recommend additional initiatives to continue improving the client’s technology experience. 
• Analyze consumption and usage data to assist clients with understanding their cloud spend.
• Develop and provide actionable recommendations to increase adoption and work closely with Insight resources to provide the specific help the client needs.
• Perform research for clients, providing links to best practices and white papers from approved sources on requested topics.
• Understand Insight’s offerings, policies, and procedures.
• Help improve the Cloud Success Management Team processes and capabilities.

What you’ll need to join Insight:

• Proven history of excellent customer service and accountability
• Attention to detail
• Must be able to work independently and have the ability to exercise discretion and independent judgement with respect to matters of significance
• Excellent communication skills with the ability to explain complex technical concepts to non technical people
• Ability to learn quickly and adapt to the constant change of the cloud platforms and multiple work streams
• Strong organizational skills with an understanding of IT operations
• Ability to collect, analyze and present metrics and other success factors in a succinct and compelling manner
• The ability to lead and be a team player across dynamic environments and cross-functional groups of teammates and client stakeholders.

Required Credentials 

• Bachelor’s degree in business, MIS, or other technical discipline from an accredited university
• 3+ Years of experience in customer facing positions (professional services, technical support, program manager, or similar role that focused on client success preferred)
• Experience with public cloud and software as a service preferred
• Power User with Office 365 and Microsoft Teams
• Familiarity with cloud technical concepts

Perks and Benefits

Salary: Best in Industry!

LOCATION: Office/Remote

EXPERIENCE LEVEL: 1 - 3 years

Office Location: Cybercity Gurgaon