Apex Systems is seeking a Technical Support Engineer for a large client in the Chicago area!

Experience with Salesforce.com Service Cloud and SQL queries required. If interested, please send an updated resume to Caitlin at and reference job #1105209.

Job Description

Duration: 12+ month contract, potential to extend - must be able to work on Apex's W2 without sponsorship

Benefits and weekly pay offered during contract!

Location: remote - may be required to come on-site when restrictions are lifted - office located downtown Chicago near Millennium Park

MUST HAVE SKILLS:

• Minimum 3 years of experience in a tier 2 or tier 3 customer service role.
• Ability to work with minimum supervision
• Ability to understand complex solutions and break them down to smaller components
• Working knowledge of SQL queries to mine and analyze data for troubleshooting purposes.
• Working knowledge of Salesforce.com Service Cloud - Case management, Create views, Article Management, Content Library and case management.
• Experience searching server logs for troubleshooting.

Responsibilities:

-Provide operational support in the development, analysis, and maintenance of systems, software, processes, products or equipment
-Receive and respond to automated alerts and requests from Tier 1/Tier 2 Operations and customer facing Support teams, Product teams and Development teams to resolve complex IoT service issues.
-Utilize knowledge of IoT service architectures, call flows, support models and processes to engage SME teams as needed to assist with issue resolution.
-Track and manage IoT issues to resolution to meet service level targets.
-Collaborate with teams to identify bugs and enhancement opportunities in systems, applications and software processes supporting IoT services and applications.
-Assist in the deployment and test/validation of software fixes and releases.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or