Essential Duties

• Provide Level I support remotely via phone, using remote tools or onsite.
• Troubleshoot software and hardware failures.
• Setup Microsoft Surface Pro/Book units.
• Install hardware and peripheral components like docking stations, printers, keyboards and monitors.
• Load software packages such as networking components, operating systems and office applications.
• Prioritize and work on service desk tickets in the internal ticketing system.
• Responsible for being part of an ongoing after hours on call rotation.

Other Duties

Performs any other related duties as assigned by the IT Infrastructure Manager.

Basic Qualifications:

• High School Diploma, GED, equivalent certification or military experience
• At least 1 year of IT support experience (Technical or Desktop support)
• Fluent in English

Preferred Qualifications:

• Strong troubleshooting and support skills (Real world IT, Desktop & Laptop support experience required!)
• Strong verbal communication skills
• Adobe Acrobat DC Reader, Standard & Professional software experience (Installation & Troubleshooting)
• Experience with installing and troubleshooting Microsoft Office products including Office 2016 & O365 ProPlus
• Microsoft Surface Pro line experience preferred
• Needs a thorough understanding of Windows 10

Technologies

• Microsoft Surface line
• Microsoft Windows 10
• Office 2016 & O365 ProPlus
• Microsoft Teams Cloud Voice
• Adobe Acrobat DC Standard & Professional
• Trend Micro Worry-Free Business Security

Misc.

• This is a direct hire, full time position.
• Working hours are Mon-Fri, 9:00 AM to 6:00 PM.
• After 4 weeks of in office training, will join the Telecommuting rotation. Rotating once every 4 weeks (1 day onsite at Corporate office for equipment builds).
• Cell phone stipend and home internet expense.
• Presence at Corporate office in Plano, TX, as needed for training and/or meetings.