Infonet Technologies LLC
System Analys t/ Data Analyst- Job Type: Contract Corp-To-Corp
- Industry Type: IT Sector
- Industry Location: Lansing
- Experience: NA
- No. of Positions: 1
- Primary Skills: Data Analyst System analyst
- Secondary Skills: Data Analyst System analyst
- Job Location: Lansing, Michigan
- Posted Date: Posted today
Job Description
- Analyst or similar role in a mid-large size enterprise/corporation in technology solutions service support or solution development and support domain with hands-on roles and proven track record of successful delivery.
- Excellent hands-on ability to extract data using SQL and other tools like Excel (Pivot Tables, Macros), Tableau, and data analysis skills.
- Good understanding of application design and delivery process and technology elements such as APIs.
- Interpret data trends and metrics and create actionable plans based on data.
- Excellent analytical skills to ensure root causes are identified for issues.
- Experience with incident management and tools like Service Now, JIRA, GIT
- 3+ years in a work environment with exposure to service metrics, SLA understanding and reporting, resolving issues within the prescribed time.
- Can-do attitude with the ability to wear multiple hats in a project team.
- Understands nuances of organizations and has excellent soft skills to understand the expectations and delivers to those expectations.
- Excellent Documentation, Written and verbal presentation skills to quickly document concepts, plans, metrics, and trends and overall project lifecycle content.
- Proficiency for documenting critical events, meetings, and flows for communications and learnings.
- Ability to commit and deliver, take accountability and empowerment with diligent focus on the process.
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