Job Description
Position Summary:
CVS Health is embarking on a bold digital agenda to transform health care and empower millions of customers on their path to better health. We are creating innovative digital solutions that will make health care more accessible, more integrated and more reliable for more people, online and in our stores. We are looking for passionate, driven people who want to join a high energy and growing team to make a difference in customers' lives and who want to be on the ground floor of digital innovation that aims to reinvent what a pharmacy and a health care company can be.

As a Senior UX Researcher at CVS Health you will be part of a growing team of digital innovators and user experience professionals that want to make an impact and help people manage their health by designing experiences that meet user goals and exceed expectations. Your empathy for people-customers, patients, caregivers-informs your decisions; your entrepreneurial spirit makes you the ultimate problem solver; your creativity leads you beyond tired constraints and inspires others; and your passion for technology and design connects you to the universe of innovation around us and can only be matched by your desire to deliver great user experiences.

In this role, you will work closely with colleagues across the Digital organization to research and design best-in-class experiences across multiple channels and platforms, including web, mobile web, and mobile app. The ideal candidate will have significant work history orchestrating and conducting a wide range of usability and user research methodologies across omni-channel experiences.

Research responsibilities:


• Oversee design and administration of usability studies on a wide range of websites and mobile apps with consideration for at home/office, on-the-go and in-store experiences and how they interrelate.

• Attend intake meetings with a variety of stakeholders and guide discussions surrounding appropriate UX research methods to achieve business and design goals.

• Present findings with actionable recommendations to a variety of internal stakeholders including senior management and executives.

• Oversee all phases of usability test preparation including screening criteria and test script development

•Identify and implement a variety of methods for getting input and feedback from customers across generative, evaluative & product research phases, including lab usability studies, remote-unmoderated and moderated studies, and others as appropriate.

• Partner with other internal research functions (e.g. Marketing Research) to identify appropriate mix of research methods to determine future directions for our websites and mobile apps.

• Partner with UX managers and UX directors on executing research within accelerated project timelines and agile development cycles.

• Provide usability session moderation training and feedback for UX designers assigned to agile product teams.

• Collaborate with UX managers and UX directors to ensure alignment across portfolios and define UX strategy.

• Solicit vendor services and quotes when appropriate and provide internal cost estimates on research requests.

• Help maintain and grow knowledge repository

• Translate user research findings into strategic and tactical recommendations

• Evangelize and educate about user experience research throughout the organization

• Lead projects, mentor/provide work direction for less experienced staff

Required Qualifications

• Minimum 5 years' experience in Usability, User Experience Research and/or related fields

Preferred Qualifications
None

Education

• Bachelor's degree in Usability, Human Factors, HCI, Psychology or additionally relevant field

• Masters Degree Preferred

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.