Responsibilities:
As a Senior Business Analyst, on the Customer Relationship Management (CRM) Team, you will be responsible for developing, interpreting, reviewing, validating, documenting and maintaining business and functional requirements. You will evaluate business requests to determine feasibility, research and identify options and recommend solutions that best serve business needs. You will also present information and track and respond to questions related to business standards. In addition, you may participate in acceptance testing, identify potential problems and research opportunities to minimize complexity. You will actively investigate, interpret, collaborate, understand and document the application functionality from the business perspective. You will need to acknowledge and interpret the business goals, objectives and desires for application improvement through system enhancements, process improvements and issue resolution.

You will serve as the primary interface between product management / the business and the IT team. This is the perfect opportunity for a self-directed, detail oriented, technically curious individual with strong interactive and personal written and oral communication skills. You will be responsible for demonstrating your leadership capabilities in meeting facilitation, collaborating, conflict resolution and obtaining your desired results from team members.

Qualifications:
Required:
* Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
* 3 or more years of IT Business Analyst experience or similar analytical experience
* 2 or more years of professional experience supporting Microsoft Dynamics or similar CRM platform
* Excellent analytical and problem-solving skills
* Must have strong attention to detail and ability to document both functional information and processes
* Experience working in enterprise systems in a global company
* Experience in leading large-scale projects from requirements gathering to effectively communicating with the business as well as the CRM team
* Participate in design session to help shape the direction of the CRM system development
* Must be organized with the ability to handle multiple projects simultaneously and adhere to timelines
* Possess exceptional communication skills; verbal, written and presentation
* Must have proven success communicating and collaborating with all levels of management
* Ability to clearly define and create detailed documentation to describe complex business processes to the lowest level
* Basic knowledge of JIRA/Confluence or another Project Tracking System
* Familiarity with regression testing, release testing, and troubleshooting system issues
* Must have strong working knowledge of Word, Excel, PowerPoint and Visio 2010
* Experience displaying leadership, team centric and strong solution orientation skills
* Consistently demonstrates personal ownership of tasks, projects and job performance
* Ability to work with development team members to communicate a detailed understanding of business requirements
* Experience developing end user "call to action documents, training materials and detail job duty documentation
* Ability to collaborate with developers to establish the technical vision and analyze options to complete a customer request
* Strong people and management skills to interact with colleagues, cross-functional teams, and third-party vendors
* Ability to maintain confidential information
* Must be committed to incorporating security into all decisions and daily job responsibilities
Preferred:
* Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred
* 5 or more years of IT Business Analyst experience or similar analytical experience
* Experience with Microsoft Cloud and Azure is preferred

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.