We are looking for a customer service-oriented IT Specialist to join our team Support Desk and provide Desktop Support to users in an efficient and accurate manner. You will be considered as the team s front liner and will tackle technical problems while providing support for all assigned areas. The goal is to make sure we maintain the customer value to the standards set forth by the company.
Utilize excellent customer service skills and exceed customers expectations when supporting local and remote users.
Ensure proper recording, documentation, and closure for support tickets.
Desktop Support: Install, configure, secure new computers.
Applications support including installation, configuration, repairing and removing, Microsoft Office 365, Internet browsers, anti-virus, other/misc.
Diagnose, identify, and troubleshoot issues in different OS. (Android OS, IOS, Windows OS and Mac OS X)
Assist in testing or evaluating different applications for functions, issues or process.
Maintain and administer IT systems following established policies and procedures includes: business applications, desktop and laptop computers, wired and wireless networks, VoIP phones, cellular devices, and printers.
Assist in establishing IT systems, policies, procedures, and knowledge-based documentation.
Assist in implementing best practice policies and procedures.
Perform other duties as assigned.
Work experience in providing help desk support using a ticketing system and SLA
Knowledge of remote-control software
Good interpersonal skills
Flexibility to rotate through different technical skills (software, OS and hardware)
Ability to assess issues and provide best solution or workaround
Customer service orientation
BS degree in Information Technology, Computer Science or equivalent
A+/Network+/Security+ certification preferred