Insurity is currently seeking Product Support Specialists (SQL Support) in the US or Canada.

Remote – Work from Home!

Insurity is a leading property and casualty insurance software and data analytics providers, working with some of the world’s largest insurers, brokers, and MGAs, including 15 of the top 25 P&C carriers in the US. With 900+ team members globally, 6 office locations, and 300+ customers, we have a deep understanding of the insurance business, unparalleled technology expertise, and a singular focus of delivering a simplified insurance experience to our customers.

If you have experience supporting SQL and SQL Server and would like to take your career to the next level, We want to speak to you!

Please Apply!

You will:

• Provide technical guidance including analysis, reproduction, and general troubleshooting for issues received from customers, and effectively document issues and solutions
• 2^nd Tier support of our SQL based product
• Writing SQL Queries and patches
• Working with SQL and SQL Server
• Work with XML
• Analyze the customer’s business needs and recommend appropriate remediation actions
• Assist with identifying expected functional behavior of the software product to aid in defect detection
• Investigating problems for customers
• Escalate issues to appropriate resources per established procedures and ensure follow up to resolution
• Collaborate with other internal and external teams regarding the solution of basic to complex technical issues
• Develop, execute, and maintain SQL (or other) database scripts to ensure customer implementations are stable or to correct issues
• Effectively document problems and solutions into a case management system
• Contribute to the knowledge base for training and knowledge transfer purposes
• Contribute continuous improvement ideas to promote issue deflection to reduce customer dependency on support
• Organize and manage time appropriately to give adequate time for each step in the support process
• Stay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc.

You Have:

• Bachelor’s degree in related field (or equivalent work experience may be considered)
• 1 plus years of experience in a customer-facing product support role is
• Experience trouble shooting and investing SQL and SQL Server
• The ability to write Queries and patches
• Excellent verbal and written communication skills
• Excellent analytical and logical skills
• Ability to handle multiple priorities or tasks concurrently
• Strong attention to detail with the ability to accurately present information
• Ability to collaborate and work independently to achieve results where communication is critical
• Ability to accomplish tasks with little supervision

Nice to Have:

• Insurance industry knowledge
• Salesforce (CRM or Service Cloud) exposure
• Programming or XML experience