Who are we?

We’re Dice and ClearanceJobs, services of DHI Group, Inc. We help connect professionals with the careers they want and companies with the talent they need—which we do by providing online access to relevant and meaningful jobs, candidates and insights within the communities we serve. And we’re looking for talent like you to join us in our mission to Connect Futures Now.

Why join us?

We're a team of passionate achievers partnering for the success of our customers and colleagues.
We're transforming the markets we serve by celebrating flexibility, ingenuity and inclusivity in all we do.
We're engaged in challenging, meaningful work to enhance the livelihood of those using our services.
We're coalescing in open, collaborative and dynamic environment where everyone's voice matters.
And so as you grow your career with us, we all thrive.

Why this role?

As Systems Support Engineer you'll be a single point of contact for end users to receive support within the organization's desktop computing and technology environment. You'll be part of a team of talented and collaborative technologists with a focus on customer support, incident management, design and implementation of hardware and software solutions that are used by teams across the company.

In this role, you'll be responsible for:

• Installing, maintaining, and supporting end user computing hardware and software, including but not limited to; Office 365, Microsoft Exchange (hybrid), Intune (Endpoint Manager), SharePoint Online, OneDrive for Business, desktop infrastructure, and A/V systems and hardware
• Completing work requests as assigned to resolve problems in a timely manner, providing courteous service delivery of end user technology
• Creating training and support documentation for the EUS engineers and end users
• Creating and maintaining documentation of IT procedures, configurations, and processes
• Responding promptly to requests from user departments to review or change end user software or hardware configurations
• Creating and maintaining successful vendor relationships for support and procurement
• Managing projects and tasks such as upgrades, migrations, maintenance, R&D/PoC of new technologies
• Acting as last tier escalation point for Support Engineers, but may provide dedicated Service Desk triaging support services
• Ensuring that all critical incidents are escalated and actioned in accordance with the documented incident management process
• Executing and supporting Conference Room design and Audio / Visual installation

Knowledge, Skills, Abilities

• Background in systems administration of SCCM, Intune/MEM, Bitlocker, Jamf, and other management tools
• Powershell scripting skills
• Strong problem solving, organization and attention to detail skills required
• Strong written and verbal skills required
• Strong customer service skills and commitment to providing quality service in support of service delivery goals a must
• Team player who can execute (do), mentor (teach), and be mentored (learn)

Education, Experience

• Bachelor's degree in Computer Science/Engineering, a related field, or equivalent experience
• 5+ years of desktop support experience