POSITION PURPOSE The Staff Software Engineer is responsible for joining a product team and contributing to the software design, software development, and overall product lifecycle for a product that our users love. The engineering process is highly collaborative. Staff Software Engineers are expected to pair on a daily basis as they work through user stories and support products as they evolve.
Staff Software Engineers contribute to foundational code elements that can be reused as well as architectural diagrams and other product-related documentation. In addition, Staff Software Engineers may be involved in product configuration, performance tuning and testing as well as production monitoring. As a Staff Software Engineer, you will be a core player on the product team and are expected to build and grow the skillsets of the more junior Engineers.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES 70% – Delivery & Execution:
Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions
Documents, reviews and ensures that all quality and change control standards are met
Writes custom code or scripts to automate infrastructure, monitoring services, and test cases
Writes custom code or scripts to do “destructive testing” to ensure adequate resiliency in production
Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
Contributes to enterprise-wide tools to drive destructive testing, automation, or engineering empowerment
Identifies product enhancements (client-facing or technical) to create a better experience for the end users
Identifies unsecured code areas and implements fixes as they are discovered with or without tooling
Contributes to foundational code elements that can be reused many times by a product
Contributes to meaningful architecture diagrams and other documentation needed for security reviews or other interested parties
Defines Service Level Objectives for product(s) to constantly measure their reliability in production and help prioritize backlog work

20% – Support & Enablement:
Fields questions from other product teams or support teams
Monitors tools and participates in conversations to encourage collaboration across product teams
Provides application support for software running in production
Proactively monitors production Service Level Objectives for product(s)
Proactively reviews the performance and capacity of all aspects of production: code, infrastructure, data, and message processing
Triages high priority issues and outages as they arise

10% – Learning:
Participates in and leads learning activities around modern software design and development core practices (communities of practice)
Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations
Attends conferences and learns how to apply new technologies where appropriate
NATURE AND SCOPE Typically reports to the Software Engineer Manager or Sr. Manager.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:

Typically requires overnight travel less than 10% of the time.