Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte's Information Technology Services (ITS). We are insatiably curious and life-long learners focused on technology and innovation.

Leads technical support in the areas of infrastructure hosted in the on-premise datacenter and in the AWS Cloud. Administers, configures, monitors and tests application servers for business and network operations. Provides suggestions and recommendations for new technology solutions. Implements end user and application security and monitors storage capacities and performance for applications servers; Automates reoccurring tasks using PowerShell scripting and Puppet modules. Implements and monitors application server, upgrades, and patches. Monitors the software and hardware inventory and ensures that copyright and licensing requirements are met. Collaborates with Senior Leadership and multiple departments delivering on major national Firm Information Technologies initiatives. May serve internal or external clients.

Responsibilities

• Leads daily system monitoring, verifying integrity and availability of hardware, network and server installations, configuration, systems and key processes, performance, testing, and verifies completion of scheduled jobs such as backups, restores, patches and automating reoccurring tasks. Administers AWS Cloud services such as EC2, S3, ALB/NLB, CloudWatch, IAM policies etc. Serves as a subject matter expert on major IT environment upgrades, enhancements, new functionality, capacities, performance, cost effectiveness, and business integrations.
• Participates in the on-call rotation providing 24x7 support.
• Provides input and recommendations on new potential technology solutions based on research and analysis.
• Designs and implements infrastructure solutions to meet business and technical objectives on-prem, and in the AWS Cloud.
• Analyzes and resolves technology and end user incidents during standard business hours or on-call rotations; Monitors issue resolutions and collaborates with the application team and engineers when necessary to resolve and apply fixes.
• Maintains standard application and operations procedure documentation
• Ensures compliance with Software Testing Life-Cycle standard operating procedures and policies.
• Maintains accurate software and hardware inventory and manages the copyright and licensing requirements.
• Assists with special projects and initiatives such as the ITS CTO annual project; Plans and executes on major milestones.
• Performs other job-related duties as assigned.

The team

Information Technology Services (ITS) helps power Deloitte's success. ITS is the engine that drives Deloitte, which serves many of the world's largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The ~2,200 professionals in ITS deliver services including:

• Security, risk & compliance

• Technology support

• Infrastructure

• Applications

• Relationship management

• Strategy

• Deployment

• PMO

• Financials

• Communications

Technology & Infrastructure

The Technology and Infrastructure Organization works together to transform how ITS deploys technologies and services that meet the dynamic needs of Deloitte professionals and help increase their productivity.

Service lines:

• Unified Communications

• Infrastructure Operations

• Office of Technology and Infrastructure

• Service Management

• Solutions Delivery

• Technology Support Services

• Visual Technology and Solutions

• Cloud Solutions Center

Qualifications

• 4+ years of Systems Administration experience
• May require a security clearance
• Knowledge of AWS Cloud computing services and delivery models (IaaS, PaaS and SaaS)
• Knowledge of network technologies and concepts
• Knowledge of Automation configuration using PowerShell and Puppet.
• Knowledge of Virtual Server environments
• Understanding of the Federal Government compliance requirements a plus.
• Strong written and verbal communication skills with the ability to present to and collaborate with business leaders
• Bachelor's degree in Computer Science, Business Administration or equivalent educational or professional experience and/or qualifications. An advanced degree is also preferred.
• Must be a US Citizen