A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It's a career journey you can be proud of, and you'll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation . It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses "Be Good At Life." To learn more, please visit LinkedIn , our Newsroom and the Careers page of www.NewYorkLife.com .

To define and improve testing practices / processes, identify and mitigate risks & implement tooling and automation solutions across multiple teams. Look at the bigger picture and find the best solutions to improve the quality of our products while helping improve speed to market. Lead the role in the improvement of quality, speeding up development time, and shipping better products more consistently. Work directly with developers on innovative projects and outstanding products, while collaborating with product owners, developers and QA.

Role Responsibilities

• Subject Matter Expert on apps supported by team, including integration points.
• Develops comprehensive Test Strategy for a given set of application changes while collaborating with peer group and delivery teams.
• Mentors and develops QA testing colleagues.
• Proactively keeps updated of industry QA skills and technologies and shares information, ideas and best practice with other QA team members to improve skills across the organization.
• Actively engages in developing QA role (Champion CoP - Best practices, DevOps, ATDD - Acceptance Test-Driven Development).
• Manages end to end testing across teams for all impacted applications and components.
• Assist in creating roadmaps.
• Champions Model environment improvements
• Leads discussions with Agile teams on a shared vision to implement End to End process and the continuous delivery pipeline.
• Partners with developers to train them on efficient testing techniques (including exploratory testing)
• Analyze incidents to identify the optimal point to prevent reoccurrences in the future
• Analyze automation coverage to find the most valuable area to focus on
• Lead on process creation and/or continuous improvement from Quality best practices point of view
• Plan and lead activities that promote the company's ability to meet quality and reliability standardsPlan and lead activities that promote the company's ability to meet quality and reliability standardsPlan and lead activities that promote the company's ability to meet quality and reliability standards Manage activities that promote the company's ability to meet quality and reliability standards
• Lead problem solving and root cause analysis, along with implementing Lead / Manage problem solving and root cause analysis, along with implementing
• Leads efforts in standardizing processes and governance over testing environments
• Solves unique and complex problems; requires conceptual and innovative thinking
• Work effectively within vendor model to reduce lapse test time without risking test coverage.
• Drives / Encourages Innovation and knowledge sharing across the teams.
• Continually assesses and includes testing when needed for functionality, regression, performance, usability/customer experience, and security testing.
• Develop metrics to identify potential quality risks.
• Work effectively within vendor model to reduce lapse test time without risking test coverage.

Team Member Behavioral Competencies

• Actively participate in measuring and tracking team's flow and performance to identify team and organizational growth opportunities.
• Capitalizes on opportunities and addresses challenges presented by the diversity of team talents.
• Supports and encourages other team members to achieve objectives.
• Encourages the team to openly discuss what can be done to create a solution or alternative.
• In addition to core area discipline willingness to broaden abilities to help team members.
• Establish working relationship with business stakeholders.

Leadership Competencies

• Leads the testing efforts of medium to large sized efforts, including assigning tasks to personnel and reporting on progress to all key stakeholders.
• Reports on test results to agile / project team members.
• Works across organization to share practices, techniques, and technical knowledge.
• Looks to challenge the status quo and implement improvements
• Maintains composure and shows self-control in the face of challenges and change.
• Recommends new tools or testing techniques
• Champion changes that improve ways of how we operate.
• Communicates complex ideas; persuades and negotiates with others, often at senior levels, to adopt a different point of view

Technical Expertise Competencies

• Expert in the working knowledge of the QA review and testing process, designing test scenarios and test scripts, including understanding various testing techniques.
• Has seasoned experience in comparing results to requirements to ensure compliance with project objectives.
• Apply an understanding of the interoperability of systems and technologies to the testing effort.
• Has experience with test and defect management tools.
• Leverages the expertise across the QA organization to enhance the QA processes and raise the level of testing expertise in the organization.
• Uses tools & methodologies independently with limited direction.
• Coordinate and verify end to end testing using different types of technology and tools (ex RESTful API, SOAP web services, batch applications)
• Understand how to read code and participate in the code review process.
• Has advanced experience applying automated testing tools - Can run and evaluate Automation scripts.
• Knowledge of backend database including validating stored procs, jobs and triggers.
• Advanced experience with SQL, including JOIN statements
• Executes and performs analysis of performance scripts.

Business Knowledge Competencies

• Can identify and mentor QA colleagues on the mission and objectives of the major business functions of a project, along with applying the key business processes within that function.
• Mentors QA staff on the interoperability of systems, technologies and applications that may have an impact on a change or set of changes.
• Knowledge of Life Insurance, Annuities and/or Telemarketing systems and applications.
• Real world and first-hand understanding of applications or functionalities that our organization supports.

SF:LI-KH1

EOE M/F/D/V

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Job Requisition ID: 82698