Overview

If you're driven to get results and would like to collaborate within a growing and fast-paced digital marketing team, then GM Financial may be the right place for you. The Senior Product Manager is responsible for driving innovation and continuous improvement within the GM Financial B2C channels. Reporting to the AVP Product Management, the Senior Product Manager will define and lead the execution of a roadmap of features and experiences that exceed customer expectations and meet business objectives. You're a collaborator who can work closely among developers, UX designers, marketers, analytics teams and operations leaders. You'll be the subject matter expert for some of GM Financial's key digital consumer channels and you'll be recognized as a fierce advocate for putting the customer at the center of everything we do.

Responsibilities

JOB DUTIES

• Understand and evangelize the vision, strategic priorities and goals of the organization, translating them into a roadmap of features and enhancements that provide remarkable customer experiences
• Establish and nurture relationships with key stakeholders and other influencers who contribute to the definition and ongoing support of B2C strategies through stewardship, influence, motivation and change leadership
• Lead the high-level prioritization of initiatives, aligning experiences across channels and touchpoints to ensure the best business results
• Lead planning for the future direction of B2C channels and features by combining customer needs and insights with quantifiable business cases to establish program roadmaps and strategies that are built on consensus and buy-in from senior leadership
• Lead and nurture a team of direct and/or indirect team members charged with implementing the product roadmap
• Continually monitor competitors and industry developments
• Perform other duties as assigned
• Conform with all company policies and procedures

REPORTING RELATIONSHIP

AVP Product Management US

Qualifications

Knowledge

• Deep understanding of and experience in product management and software product lifecycle in an agile environment

Skills

• Strong analytical skills, with the ability to assemble and interpret data, create executive summaries and deliver business insights
• Exceptional interpersonal, communication (verbal and written), cross-collaboration and team skills
• Ability to dive into performance measurements with teams to help optimize and find key insights into performance
• Ability to manage multiple projects simultaneously
• Ability to synthesize analytic results into relevant and strategic recommendations
• Ability to understand and explain complex issues and clearly identify and communicate the situation at a high level
• Excellent persuasive and negotiation skills
• Excellent presentation skills
• Excellent skills creating and managing a roadmap of features and enhancements
• Mobile app product experience preferred

Education

• Bachelor's Degree in related field or equivalent work experience required

Experience

• 7-10 years experience as a product manager or a similar role required

Working Conditions

• Fast-paced office environment
• Strong focus on providing quality service to internal and external customers

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