Senior Mainframe Product Support Engineer
Job Description:
Senior Mainframe Product Support Engineer
Who we are:
Micro Focus is one of the world's largest enterprise software providers, delivering the mission-critical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today's rapidly evolving marketplace. That's high tech without the drama. www.microfocus.com
About the Role
The Senior Product Support Engineer role is to provide technical support to Micro Focus customers around the world, to identify problems in their use of Micro Focus software, and to find resolutions using appropriate diagnostic techniques. You will work closely within a 2nd Line support team, to identify customer issues, and to work with development teams by recreating and demonstrating issues. You will work closely with customers to liaise on problem status, with Developers to receive and test software patches, and to ensure customer success by patch delivery and after-care.
Successful candidates will have prior experience of software development, and who enjoy working through and resolving complex software bugs on a variety of environments; or experienced customer support engineers who would like to work for a premier global software company.
The Senior Product Support Engineer will:
Skills and Knowledge Required:
If you want to be part of what's next andfind out more about ouravailable opportunities, visit Micro Focus Careers .
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Services
Micro Focus is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status