A demonstrated history of customer focus and empathy, including the ability to diplomatically address customer concerns and provide feedback.

• Experience troubleshooting applications including the ability to experiment with software and telecommunications systems, reproduce customer reported behaviors and communicate these to engineering, support and sales.
• Experience working collaboratively with team members in different geographic locations and time zones.
• A demonstrated history of creating non-trivial applications in Java, .Net, Ruby, Python, PHP, Javascript or another modern, general purpose programming language, including integrations with JSON, XML and REST APIs.
• Exceptional skills with Python and Linux Shell (BASH, CSH, SH, KSH) scripting
• Proficiency working in Linux based Operating Systems
• Experience working in an Agile / Scrum environment
• Strong problem solving and analytical skills
• Candidate must have good written and oral communication skills, be a fast learner
• Sound understanding in areas of Computer Science such as Algorithms, Data Structures, Databases.
• Familiarity with SIP and IP Telephony protocols and the use of packet capture tools (e.g. Wireshark) to identify irregularities.
• Working knowledge of devOps, Docker, virtualization, kubernetes and micro services
• Understanding of networking protocols, standards, and hardware such as Kakfa, PULSAR, Syslog, TCP/IP, UDP, TLS, SSH, RTP, SIP, HTTP, DNS, NAT, firewalls and router configurations
• Ability to lead discussions on technical issues and drive toward resolution
• Able to explain and define complex issues within a business setting