Description

Robert Half Technology is seeking two dynamic, and self-motivated Production Support Engineers with great SQL troubleshooting and SQL scripting skills for our client out of Oakland, Ca. These are six month contract to full time opportunities. The Production Support Engineers also have the ability to be 100% remote. The Production Support Engineers are at the center of the customer experience for our client. They strive in providing the highest quality support and service to their valued customers. The Production Support Engineers will be a key member of this team and will play a critical role in managing the technical needs of the clients customers. This is great opportunity for someone who enjoys a fast paced and start up environment, who is looking to grow within their IT career and with a company. The Production Support Engineers will be performing root cause analysis (RCA) for customer issues and be creating reports and dashboards.

Responsibilities

• Provide high-quality support to the client's customers
• Respond to inquiries via tickets, emails, and other channels
• Take ownership of responding to inquiries, issues, and escalations
• Perform problem-solving, diagnosing, root cause analysis, and generate corrective action plans for issues
• Work cross-functionally to resolve issues and provide customer care
• Become a product expert
• Develop SQL code including stored procedures, functions, trigger, and cursors.
• Assist in monitoring production transaction volume, functionality, capacity, and performance
• Assist in responding to alerts, data, and trends that have customer impact
• Coordinate and execute internal projects to better improve the support process
• Be proactive in monitoring, optimizing issuer resolution, and implementing corrective action planning
• Interact with Product, Engineering, and Technical Operational teams to provide feedback on production support related issues and improvements
• Provide on-call support for rotations and escalations
• Work on SQL queries, create tables, constraints and other objects

Requirements

Requirements

• 2+ years of experience in technical support, product support, or IT support for B2B customers
• Committed, flexible, and with demonstrated ability to maintain high levels of productivity with minimal supervision
• Good understanding of API technologies and troubleshooting (i.e.: you know what cURL does, know HTTP response codes, etc.)
• Comfortable working within a Linux environment
• Intermediate SQL knowledge (MySQL or Postgres experience preferred)
• Script writing - Python, Ruby, shell, etc.
• Experience with logging and monitoring tools such as Nagios, Kibana, Splunk, AppDynamic, SumLogic, and New Relic
• The ability and desire to learn new technologies and tools
• Ability to work in a customer facing role, with strong written and verbal communication skills, with the ability to listen, show empathy and also be able to converse with both internal and external technical and non-technical stakeholders
• Enjoy working in a team environments

Bonus:

• Experience in payments and accounting
• Experience with Zendesk, Salesforce, Jira and Confluence
• Experience with Tableau
• Experience working at high growth startup

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.

Questions? Call your local office at All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

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