Role: Network Support Engineer

Work Location Dallas, TX (100% Work from Office Role)

Mode of hire: Fulltime

Start Date : Immediate

Interview: Immediate

Job Description:

Should be able to analyze existing hardware, software, and networking systems; create and implementing scalable Cisco networks according to client specifications; and test and troubleshoot Cisco Systems. The overall job purpose is to provide reliable and efficient support and provisioning to current customer network operations and project support.

Responsibilities

Configure, standardize, monitor, operate, maintain, install, administer, troubleshoot and manage LAN/WAN, WiFi Networking environment and devices.

Administering and managing infrastructure devices to include routers, switches, load balancers, and wireless local area network (WLAN) devices

Establishing standard rule sets and providing technical analysis, performance optimization, network utilization analysis and overall management of all network infrastructure

Responding to and resolving incident tickets and outages

Responding to and resolving change request actions

Performing network improvement and clean-up

Maintaining and evaluating policies and procedures for Network systems and services

Operating and maintaining infrastructure devices to include routers, switches, load balancers, and WLAN devices

Auditing and logging all traffic flow using tools to ensure availability of services

Creating and maintaining AS-IS documentation for network infrastructure devices

Configuring and installing infrastructure devices to include routers, switches, and wireless LAN devices

Maintaining access control lists (ACL) to grant and restrict network access appropriately to users and processes per authorization rules

Installing hardware and software tools; applying security measures to infrastructure devices

Making changes, upgrades, and patches to infrastructure devices

Responding to, accomplishing, and documenting change request and incident ticket actions

Working in a M-F 8x5 operating model with rotational on-call shifts

IT Service Management Good understanding of ITIL best practices and achieving SLAs

Configurations and maintenance Should have good understanding and configuration skills of VLANs, WLAN, VPC, VDC, STP/VTP, ACLs and routing protocols.

Monitoring Tools Working knowledge of Remote control and system management tolls like SolarWinds or similar

Maintaining Documentation Creating and maintaining SOPs/CMDBs/KEDBs/Run Books

Education

Bachelor's Degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Qualifications

4-6 years of directly related experience in network analysis, design and support.

Routers, switches, Cisco experience is required

Extensive experience of support and provisioning of routers, switches and firewalls

Cisco Certified Network Professional (CCNP) or equivalent level of knowledge

High level of customer service skills

Able to plan as part of a team and also capable of working alone in key customer projects

A keen interest in computer networking and WAN technology

----------

Regards,

Rohit Nath

+1. | |