Role : IT Support Role
Location : Boston, MA (Currently 100% remote till COVID-19)
Hire Type : Full-Time with ATOS Syntel

EXPERIENCE AND SPECIFIC SKILLS

• 3 to 5 years of experience with similar functions;
• Excellent knowledge of Windows 10 operating systems;
• Excellent knowledge of MS Office suite including Office 365;
• Excellent knowledge of deployment system such as SCCM.
• Excellent interpersonal and problem solving skills;
• In-depth knowledge of computer hardware;
• Ability to quickly assimilate new technologies and manage multiple technologies;
• Ability to manage priorities in a dynamic and demanding environment;
• Ability to work independently and effectively

Technical support

• Provide technical and operational support for office products and for standard workstation environment;
• Provide support for IT equipment (workstations, laptops and peripheral equipment)
• Provide support for Mobile devices (iPhone, Android, iPad)
• Diagnose and resolve problems reported by users and follow up on service calls;
• Work on ticket assigned by the Help Desk and use the ticketing system to document incidents;
• Participate in the troubleshooting session with other member of the IT Support team

Installation

• Install and configure the hardware and software according to standards;
• Hardware installation of monitors and docking