We are looking for a IT Support Engineer to assist our clients/users with Laptops / Desktops /Server issues. The candidate will be required to work via remote connection and assist with hardware/software installations, software upgrades, systems integrations, and basic IT-related issues. Once a week or as needed for meeting's, this person will have to work from the office that day.

Team player, focused, committed and passionate about establishing and maintaining a culture of trust between IT and end-users within the company, Showcases good leadership skills to carry team members along.

Experience :

• Experience in mentoring and coordinating IT support team,
• Involve and assist in IT planning and deployment of company-wide IT solutions
• Must have a problem-solving attitude and aim to provide the best customer experience
• Advance knowledge on technology such as: Azure AD, AD, DNS, DHCP, O365, Intune, Mac and Windows, Azure Cloud etc.
• Ability to communicate technical information in a clear manner to end-users
• Ability to draft up documents to build out our knowledge base

Job Description :

• Provide support and guidance for the Enterprise Infrastructure environment
• Proven Experience in IT Infrastructure sizing and capacity planning
• Strong Working knowledge of Virtual Architecture (VMWare, HyperV, VDI,)
• Proven experience in managing and facilitating the mix of internal teams and external vendors.
• IT infrastructure architecting, messaging, enterprise application sizing, and designing infrastructure for applications
• Make sure to identify, manage, and get issues resolved in a timely manner
• Monitor and keep track of SLAs
• Monthly Reporting to management on IT support matrix
• Support to establish best practices, standards and procedures for IT support operations.
• Build strong relationships with cross-functional teams
• Provide high-level customer service to all employees; ensuring a positive IT experience for local and remote employees
• Managing hardware inventory including receiving, purchasing, and inventory control of IT equipment and ensuring that the PO, invoicing and billing process is accurate and followed
• Manage support schedules to ensure coverage, ticket assignments, support escalations with a continued focus on process changes that improve resolution times

Education & experience

The applicant must have a minimum of 3-6 years of experience.

The candidate must hold a bachelor's degree in any Engineering/Technology or equivalent