Job Profile Summary
CAI is hiring!

We are in immediate need for an IT QA Team Lead. This is a full-time opportunity. During the pandemic this will be remote. Post-COVID it will require onsite work in downtown Chicago.

The CAI IT QA Team Lead will oversee a team of Quality Assurance supporting our Autism2Work Practice. The Team Lead will provide training, guidance, mentoring, support & supervision. Excellent knowledge of at least one programming language. The Team Lead must be familiar with a variety of operating systems and platforms and sound knowledge of Quality Assurance best practices and standards. The ideal candidate will be a strong leader and team motivator who is compassionate, approachable, and flexible, with a proven track record of mentoring and people development.

Duties and Responsibilities
Manage IT staff by supporting, training and coaching employees in communicating job expectations and apprising of their performance.

• Test ETL workflow, data algorithms, data lakes, enterprise analytics and data management
• Collaborate with Team leadership in backlog refinement scrum activities including defining testable stories with acceptance criteria
• Provide thought leadership and architect test data management solutions
• Collaborate with existing and prospective business users to define Data Warehousing and Business Intelligence requirements
• Work closely with engineers to integrate testing in BI development and enhance QA process
• Coach and mentor junior team members on agile standards and best practices, i.e., Scrum, and maintain an agile project management tool - JIRA
• Act in alignment with user needs and system functionality to contribute to delivery success.
• Identify problematic areas and recommend strategic solutions in a timely manner.
• Appraise customer requirements and make sure they are satisfied.
• Keep detailed records of quality reports, statistical reviews, and relevant documentation for weekly & bi-weekly reporting for your team's progress.
• Release and Configuration Management
• Continuous process improvements and implement Test Efficiencies

Qualifications

• Proven experience as an IT People Manager
• At least 6 years of leading testing efforts, including experience with all phases of testing: System, Integration, User Acceptance and Performance Testing.
• At least 4 years of testing experience in different environments including one or more of the following client server, Services Oriented Architecture, Web based, Mainframe based and three tier architectures.
• At least 3 years' experience in Automation leveraging test frameworks
• At least 2 years' experience with ETL workflows
• At least 4 years' experience in AGILE Methodology
• Experience with tracking and reporting SLAs and KPIs in a managed services testing engagement
• Experience leading geographically dispersed teams
• Experience with Relational databases at the Enterprise level (Oracle, SQL Server, MySQL, etc.)

Skills Requirements

• Thorough knowledge of software development methodologies
• Outstanding Communication Skills.
• Great attention to detail and a results driven approach.
• Excellent organizational and leadership abilities.
• Hands on experience with Application Development and Quality Assurance in an Agile setting
• Experience managing and supporting remote teams
• Experience collaborating with offshore teams
• Ability to manage, train and guide personnel
• BS in Computer Science or related IT field.

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

Reasonable Accommodation Statement: If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to Click here to Apply or (888) 824 – 8111.

This email is only intended for candidates who need an accommodation or assistance completing the application or interview process and will not be reviewed by CAI’s talent acquisition team. All interested applicants who do not need an accommodation or assistance completing the application must apply on CAI’s career portal for consideration https://www.cai.io/careers/career-portal/
EEO Tagline: Computer Aid, Inc. (CAI) is an innovative solutions company managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania with a staff of over 4,200 professionals working at locations around the world in a variety of industries. Our services leverage technology to provide outstanding customer experiences that generate new value for our clients, our employees, and our greater communities.

CAI is building a culture of continued learning, support, and personal development in a collegial environment. We also strive to make a positive impact on our surrounding communities through various outreach programs. We make a positive difference for our associates and the communities in which we serve.

Our mission: Provide industry-leading services and an incredible workplace for our associates, while making an impact on our communities. For more information on our professionals, services, and industries we support, please see our website www.cai.io.
EEO Statement: It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.