The SC HE Account Manager (AM) is responsible for an extremely challenging mix of client management, project management, and cross-team coordination. Significant previous experience in these areas is required, along with the proven ability for managing multiple clients of various sizes and types (public, private, etc.).
Management personnel performing at this level typically have significant years of consulting and higher education experience. Typical client engagement roles include executive oversight, project team coaching, quality assurance, project management, project planning, readiness assessment, management consulting, change management, and/or communications strategy development and planning.
As account management assignments are made, the AM assumes responsibility for managing the operational and reporting components of a client relationship. This could include monthly executive status reporting (internal and external), risk analysis, and issue escalation. By partnering with Business Development Managers, Sales Managers, Delivery Leaders, and Executive Sponsors, the AM is responsible for client satisfaction and results, expanding relationships, and helping with sales support and account development. The distribution of the following duties and responsibilities will vary depending upon current Client/Prospect assignments, client needs, individual areas of expertise, and other project roles and assignments. This role description is intended to be a guide to emphasize our client relationship and client results focus.
ESSENTIAL DUTIES and RESPONSIBILITIES include the following, and other duties may be assigned:
Based on clients/Sierra-Cedar need (currently approximately 50% with possibility of increased need)
Sierra-Cedar delivers industry-focused client success by providing consulting, technical, and managed services for the deployment, management, and optimization of next-generation applications and technology. We offer a competitive benefits package including 401(k), Health, Disability, and Life. Sierra-Cedar is an Equal Opportunity Employer.