Position: Helpdesk L1 Support Duration: 6 months Location: Dallas, TX (50% Remote)

Pay Rate: $20/hr on W2

BASIC FUNCTION:
Resolves moderately to complex end-user calls
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Provides Tier 1 helpdesk support to end-users
• Receives and responds to user requests, providing users with technical support and resolving routine problems
• Receives and escalates, as needed, all levels of technical questions from users
• Documents all user requests and enters status data from user calls into the Help Desk application; assists with regular reports
• Establishes and maintains effective lines of communication with end-users throughout the lifecycle of their issue or service request
• Installs software, hardware, and peripheral components
• Installs, maintains, coordinates telecommunications and server hardware installation and configuration under close supervision
• Maintains physical security and logical security accounts for assigned systems
• Monitors and resolves entry-level issues relating to systems, network, and security
• Performs entry-level remedial actions to correct problems
• Writes clear, concise, and accurate documentation
• Provides basic training to users on new company-provided product releases and new products
• Assist in governing Problem Management root cause and next steps
• Document known errors and provide input to knowledge management

Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion.
EXPERIENCE:
Two years of helpdesk or desktop technician experience is preferred
EDUCATIONAL LEVEL:
A minimum of a High School Diploma or equivalent is required.
REQUIRED SKILLS:
Intermediate-level computer skills, decision-making, analytical, problem solving and interpersonal skills. Intermediate reading and writing skills, basic reading skills, the ability to perform basic mathematical calculations, and excellent interpersonal skills with the ability to effectively communicate with others, both written and verbal communication a plus!
PREFERRED SKILLS:
ITIL certification, and HDI are preferred.
Pay Rate: $20/hr on W2
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, and hospital indemnity insurances. Additional benefits SPECTRAFORCE offers to the eligible employees include commuter benefits, 401K plan with matching and a referral bonus program. SPECTRAFORCE offers unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at Click here to Apply">Click here to Apply if you require a reasonable accommodation.