Company Description: We (www.emids.com) are an exciting, fast growing organization enabling Digital Transformation in Healthcare industry doing fascinating industry leading work with Health Plans, Health Systems and ISVs. We are headquartered in Nashville (USA) and have other offices in London (UK), Bangalore and Hyderabad (India).

Our Mission: We aim to be “Partner of Choice” and “Digital enabler” to our clients for delivering game changing revenue growth, breakthrough customer experiences and cost optimization.

We are a team of highly motivated high performers with relevant strong healthcare industry domain specialization (experience and knowledge). Practice consists of domain specialists working with US Healthcare clients (Payers/PBMs) assisting them achieve breakthrough business results and sustained performance improvement.

L1 Support Helpdesk
The role of a Helpdesk Analyst includes review, triage, respond, update, and assign tickets within the ticketing system.

"1. Provide on call support to global customer and provide the right response, positively, professionally and achieve customer delight.
2. Minimum 1 + years of International Voice experience in providing Service Desk Support.
3. Good communication skills is must.
4. Ability to troubleshoot along with the end user by simplifying technical language
5. Ability to understand technical details to determine root cause and escalate issues to appropriate teams
6. Troubleshooting Hardware/Networking/OS related queries over phone.
7. Service Now Knowledge will be an advantage.
8. Strong problem solving, priority setting, and collaboration skills.
9. Good knowledge with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user and server / web related applications)
10. Keep up to date knowledge on continuous enhancements to IT, tools, and processes within the internal knowledge base
11. Review, triage, respond, update, and assign tickets within the ticketing system"

Client Communications, Verbal Communication, Written Communication, Client Management
Nice to have - Service Now

Rewards

• emids offers a comprehensive benefits package including Medical, Dental, Vision, generous paid time off program and much more.

• Pre-employment backgrounds are required.

• emids is an Equal Opportunity Employer Veterans/Disabled and other protected categories.