IT HELPDESK ENGINEER

North Dallas/Addison

ICS is immediately hiring for a recent college graduate, with an IT Support focus and passion! This is an excellent, direct hire, opportunity to jump start your career.

The IT Helpdesk Engineer will sit within our Client's IT Support team and work alongside likeminded customer service oriented technicians.

What You'll Do:

• Installs and maintains desktop level operating system components and PC level application software on all computing platforms used within the company.
• Monitors daily activity of the system as well as network connectivity and performance, reporting any issues to the other members of the department.
• Assists in the development and maintenance of accurate documentation for all aspects of the company's client-based computing environment. Assists in the development and communications of standards for use, operations, and security of network, personal computers, and data
• Troubleshoots user computing issues and challenges with both corporate and field employees.
• Trains users on software and equipment usage when required.
• Responds to the needs and questions of system users concerning their access to resources on the network and the operation of various software programs.
• Communicates with other departments to report and resolve software, hardware and operations problems.
• Researches and evaluates new technologies and performs other duties as assigned by management.

Skills/Experience You'll Need:

• Bachelor's Degree in Management Information Systems or another technology related field
• 1-3 years of experience in IT Support
• Strong knowledge with the following:
  • Dell desktop/laptop hardware
  • Windows 10 operating system
  • Microsoft Office 365 including Microsoft Outlook
  • Client printers
  • Canon/Client copiers
• Working knowledge of Microsoft Active Directory
• Ability to work independently and as part of a team is required
• Professional, enthusiastic and participative attitude towards the team's goals and objectives
• Must have excellent communication skills and desire to build long-term relationships with users
• Must be self-motivated and have strong analytical aptitude