Greetings everyone,

We hope you are staying safe. We are hiring a Product Manager to join us.

Who are we?

For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. For a brief 1 minute video about us, you can check https://youtu.be/uJWBWQZEA6o

Senior Product Manager - eCommerce and Order Management

Overview

This position is for a Senior Product Manager to develop Product Roadmap and Business Requirements for a Large eCommerce retailer out of the Bay Area. The Product Manager will be tasked with innovating, designing and facilitating the agile implementation of product features to enhance the customer experience for multiple brands across the eCommerce portfolio

The ideal candidate will have extensive experience in the Retail eCommerce and Order Management Systems

Responsibilities

• Work with various Business and IT eCommerce teams to facilitate and implement the eCommerce Roadmap including measuring feature effectiveness and value.
• Partner with Technical Project Managers to lead the execution of eCommerce projects for various brands
• Serve as primary liaison between Technology, Creative, UI and Business teams
• Attend project meetings and provide status reports to the business team
• Work with the Senior Management and Executive team to help define eCommerce strategy and roadmap
• Facilitate troubleshooting and resolution of daily project issues
• acts as an owner, mentor and product category expert. Builds strong cross functional relationships by approaching all interactions with an entrepreneurial mindset.
• Develop business requirements for new eCommerce enhancements, features and functionality
• Educate Brand eCommerce teams on recommendations, guiding discussions to consensus and driving action items
• Develop high-level business requirements and detailed user stories
• Recommend and facilitate cross-concept initiatives and features
• Assists in definition and management of project scope and subsequent change requests
• Assist in the definition and implementation of new processes as they relate to new features
• Gather, track and report metrics and key performance indicators for new eCommerce features and functionality
• Educate the business team on new application and processes related to platform and feature enhancements and ensure the team is equipped and trained appropriately
• Evaluates alternative operational efficiencies and business process change
• Facilitate User Acceptance Testing
• Track and report on issues and solutions and escalates where appropriate
• Provide support to Business and IT eCommerce teams where necessary
• Operate a computer and communicate via telephone