Investment Management is seeking a dynamic and personable Desktop Support Engineer for an on-site role in their Dallas , Texas office. The role involves supporting fifty or more staff members with their desktops, laptops, mobile devices and other technology needs.

Responsibilities include but are not limited to:

-Providing level I, II and II support.

-Physical set up of workstations, laptops, printers, network equipment, servers and other technology related devices and products

-Tracking incidents with the firm's ticketing system.

-IT asset management and tracking

-Office365 Support

Requirements:

-Ability to work on-site at least four days per week in the Dallas Texas office starting in the fall of 2021 (prior to fall 2021, the role is remote)

-Bachelor's degree from an accredited institution

-Three or more years' professional experience in technical support of hardware and software issues and needs

-O365 experience is a big plus

-Cisco experience is a plus

-An outgoing , friendly attitude and demeanor and a genuine desire to help people with their technology needs.