Cincinnati Bell Technology Solutions is currently seeking a Desktop Support Analyst for a position located in Cincinnati, OH.

The Desktop Support Analyst will support and maintain the organization’s computer systems, desktops, software, network infrastructure, mobile phones and peripherals.

Duties & Responsibilities:

• Perform on-site and remote analysis, diagnosis, and resolution of complex desktop problems for end-users and recommend and implement corrective solutions as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end-user and centralized network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
• Support the development and implementation of new IT projects and solutions.
• Order hardware and software products in support of business unit and IT organizational efforts.
• Ensure efficient operation of the organization’s desktop computing environment.
• Liaise with third-party support and PC equipment vendors.
• Meet KPI requirements for ticket response times and customer satisfaction.
• Ensure compliance with industry standard security methods.

Qualifications:

• At least 3 years of work experience as a member of an IT support organization
• Microsoft Windows, Active Directory and O365 experience.
• Proficient in the application of Microsoft and Google GSuite productivity tools. Associate Degree in information technologies or equivalent experience.
• Strong customer service orientation.
• Team-oriented and skilled in working within a collaborative environment.
• Excellent knowledge of desktop, network and mobile phone hardware.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Hands-on troubleshooting and support experience of both desktop and IT infrastructure systems.
• Working technical knowledge of current protocols, operating systems, technologies and peripherals.
• Ability to lift and carry up to 25 pounds on a routine basis.

Click here to Apply“DESKTOP SUPPORT ANALYST” IN THE SUBJECT OF YOUR EMAIL.

Cincinnati Bell Technology Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.