About this Opportunity
The Operations Team Leader role provides day-to-day supervision to staff within a defined sector of a broader department and serves as the technical subject-matter-expert for the section. In the supervisory/ leadership role, the Operations Team Leader is accountable for ensuring that operational procedures are followed, that customer service and productivity standards are met, and that fundamental business and interpersonal skills are fostered among the staff. In this role, the incumbent is also responsible for all administrative activities for the section, and for audit, risk management, regulatory, and compliance related duties at the appropriate level.
The Operations Team Leader participates in short and long-term projects related to product, service, system development and enhancement. The Team Lead also serves as the go to person on the most complex operational problems, develops training materials for staff, and works with management to design and monitor business reports.
Due to the global nature of the business it is important the Operations Team Leader works with colleagues globally to ensure the seamless delivery of operations regardless of location. This includes collaboration on day to day completion of work as well as longer term projects and interactions outside of the specific department.
What You'll Do
Sound Like You?