NVC is seeking a Cloud Systems Administrator who can perform an extensive range of strategic complex technical and/or professional work activities to meet the cloud solutions of servers, Citrix Cloud connectivity, communication, security, and storage needs of the organization. This role delivers innovative, reliable, secure and trouble-free cloud technology experiences to our employees.

ESSENTIAL JOB FUNCTIONS

• Configure and manage the Citrix Cloud service. Hands on management of Citrix Cloud components. Citrix Machine Catalogs, Delivery Groups, and Policy management.
• Configure the Microsoft Azure Cloud Management service to monitor and manage the services such as Virtual Machines, Storage, Backups, and Security.
• Windows Servers administration & Active Directory ongoing maintenance and building new servers/systems.
• Maintain, operate, patch and support new and current cloud-based Windows servers, data backup and recovery systems and data access security.
• Manage Office 365 administration, provisioning accounts, security posture (Azure AD), and data archival.
• Manage network firewalls and remote branch offices VPN connectivity and printing.
• Manage disaster recovery executing and planning.
• Manage VOIP based phone system.
• Ensure all files, data storage areas are configured and sized to provide optimal user access within the parameters of the cloud security posture of the organization.
• Ensure network bandwidth can deliver performance of distributed workloads and internal applications.
• Support hardware such as Thin Clients Desktops, Laptops, and peripheral administration using centralized software such as Dell Wyse Management software.
• Troubleshoot escalated issues related to system failures and problems.
• Establish documenting processes, best practices, policies and procedures.
• Point of contact to support service users and customers reporting issues, requesting information, access, or other services.
• Point of contact for all IT third-party vendors and SaaS providers, hardware vendors and negotiate contracts.
• Ability to prioritize daily work tasks and change as necessary to accommodate business needs.
• Ability to effectively communicate information, both verbally and in writing, to support organizational objectives and interact with all levels of personnel in a positive and cooperative manner.
• Ability to effectively present and offer innovative ideas and solutions.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

• Advanced Information Technology systems administration, implementing, and managing cloud solutions.
• Solid working knowledge of networking and Azure Cloud computing.
• Solid working knowledge of Citrix Cloud architecture.
• Advanced knowledge of Windows OS, Active Directory, l, Office 365 Administration, ADFS, and cloud environments, power shell & SQL.
• Advanced experience in managing complex systems projects while limiting downtime and end user impact.
• Solid understanding of cyber security frameworks.
• Advanced knowledge of emerging technology.
• Advanced knowledge of and ability to follow ITIL best practices.
• Strong analytical skills.
• Strong attention to detail.
• Ability to effectively present and offer innovative ideas, new methods, trends and solutions to the advancement of the organization.

HELP DESK DUTIES

• Resolve end user issues reported to Help Desk emails/phone calls
• Configure/Maintain VoIP phones
• Assist in end user password resets, unlocks in AD
• Setup New Hire profiles in Citrix, setup Azure AD MFA on their mobile phones
• Move computer/phone equipment when employee moves desks/offices
• As Needed – Update Peachtree Software for Accounting
• As Needed – Install new version of Argus Enterprise software
• Other miscellaneous issue resolution such as printing, file restoration from archive etc.

NICE TO HAVE SKILLS

• Working knowledge of .NET Application development in C#
• Scrum team management
• Understanding of web application development architecture and familiarity with JavaScript, Angular and/or Bootstrap CSS framework.
• SQL database queries and SQL server management
• VMWare and SAN experience

OTHER FUNCTIONS

• May require occasional non-traditional work hours, after hour upgrades or maintenance, “on-call” status and/or 24/7 responsiveness.
• Other duties as required.

Please note: This position primarily works from the office in Centennial, CO.