Are you passionate about improving the customer experience? Do you strive to design and deploy customer-centric solutions that drive measurable results? Does coordinating across teams and countries sound exciting? If so, the AMZL EU Operations Integration team is looking for a Principal Program Manager to manage large-scale programs that improve the customer experience, build new models and find ways to positively surprise our customers with our Last Mile services.

As a Principal Program Manager, you will be responsible for the implementation and on-going operations management of the next Last Mile generation within Amazon Logistics. Programs will involve various areas of focus once a shipment is out for delivery, including new delivery capabilities, driver model considerations, operational tool enhancements and delivery experience. You will mainly be leading the Operation integration of key products that delivery companies use to manage their operation and deliver for Amazon.

In order to be successful in this position, you need to be comfortable interfacing and driving various functional teams and individuals at all levels of the organization. You will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment. Keeping an open mind, sense of humor, drive-and-ambition will help you keep innovative in our culture. This will be an exciting career for you if you possess a high level or autonomy and integrity while managing a variety of job responsibilities. A successful candidate will be highly analytical, resourceful, customer-focused, team oriented, and will have an ability to work independently under time constraints to meet deadlines.

Some of the key job functions of the Principal Program Manager are:

• Leads and controls the roadmap of the assigned program. Possesses a broad operations and technical background, and has the ability to “roll up their sleeves” and jump in and drive resolution.
• Comfortable in different roles, sometimes supporting, sometimes leading.
• Is capable of taking accountability and driving planning, resolution and execution.
• Responsible for delivering the key metrics – program performance, program growth, on-time execution and launches.
• Prepares and executes regular program updates to senior management on a weekly and monthly basis.
  
  The ideal candidate for this role will be able to demonstrate Operational Excellence and:
  
  
• Work very closely with Product teams in order to understand product fit with EU marketplaces and/or customer expectations, identify potential benefits for the business, and prioritize projects within Roadmap.
• Develop and execute weekly and monthly action plans to deliver programs as per Roadmap.
• Create, maintain and disseminate project information to stakeholders and senior management using common knowledge platforms.
• Drive best practices with a focus on outcomes for our customers. You will identify and own EU initiatives that will continue to optimize our highly customer focused operational teams. You will have relentlessly high performance standards that you will drive continuous improvement across the business.
• Interact with stakeholders at multiple levels and dynamically lead business and operational teams to define and deploy new products.
• Identify and analyze data to isolate issues, develop solutions and prioritize opportunities for customer experience improvements.
• Remain flexible to changing priorities, open to new ideas and multitasking.