Job Description

Experience: 4-6 yrs

Location: Bangalore/Pune/Chennai

Notice Period: 0-20 Days

Recruiter: Rakhi

Job Requirements:

The overall purpose of role Support Analyst reporting to Big Data Support Lead - take responsibility for: 

• Delivery of 2ndLine Application Support services for application(s) under support.
• Maintain system availability and supplementary services within SLA 
• Ongoing liaison with Shared services team and IS to manage SLA expectations 
• Ongoing liaison with Barclaycard C&C, BIMs/MIMs to manage escalated incidents. 
• Maintain a proactive presence in providing help and guidance to Business operations.
• Transitioning changes successfully in production 
• Working effectively with stakeholders within technology and operations  Key Accountabilities Application Support 
• Pro-actively keep informed of current and past Incidents, Problems, and Known Errors (e.g. if there is a network outage, all Service Desk staff are to be aware)
• If applicable, escalate to the Incident Management Process Manager 
• Maintain all formal controls, documents, and records to auditable levels and in compliance with current AD Application Support operation procedures and documentation standards
• Ensure key application functions and scheduled activities are completed in a timely manner and within SLA Application Support / Technical Competencies 
• Good knowledge of Tools like Service Now, Service First, Service Watch, Service Manager, TWS 
• Prior experience in application support is desirable, but not mandatory
• Application Support, & Maintenance • Understanding of Data Warehousing and ETL concepts •  Expert in Hadoop Architecture and its tech suite of  Kudu, Kafka, Yarn, Spark, HDFS,  • Proficient in performance tuning and optimization techniques •  Good knowledge of scheduling tools.
• Unix •  Good understanding of Unix Commands related to file handling, process management.  • Experience in Unix Shell Scripting to automate manual activities.