The Core functions of Production Support Engineer are:

1. Ensuring all the Batch Processors are working properly

2. Diagnosing and Troubleshooting

3. Root Cause Analysis

4. Work Around

5. Escalations of Issues

6. Incident Processing and Management

7. Reporting

8. Help to improve product effectively

9. Building Knowledge Base

10. Proactive Management

Position Purpose and Description

To support our rapid growth, we are seeking talented, motivated engineers to join our office in Chandigarh who will be part of a dynamic global team delivering and supporting technology infrastructure to meet the growth needs of the business. As a Production Support Engineer, you will collaborate with the Engineering and Development teams to ensure the designed product and service is fully operational with streamlined process and procedures for ongoing support and maintenance. Production Support Engineer will take ownership of resolving product issues through its life cycle and communication to multiple stakeholders.

Engineer will ensure process adherence and focus on delivering Quality output.To be successful, you must be an excellent team player and self-motivated person who can carry out duties with minimal supervision.

Responsibilities

- Proficient in MySQL SQL ServerOracle database programming administration.

- Work in production support shifts and off hour production emergencies.

- Monitoring production environment and ensure smooth functioning.

- Develop complex queries for analysis, monitoring and report generation.

- Analyzing, identifying root cause and resolving technical problems by understanding business operations, product features and technical solution.

- Automating scheduled production processes.

- Testing and controlling the changes applied to test and production Environment.

- Documenting of all processes, as appropriate.

- Perform level of effort estimates for assigned tasks and change orders.

- Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.

Required Skills & Qualifications

- A Minimum of a Bachelor's degree in Computer Science or related software engineering discipline, or equivalent

- Must be willing to work on-call and in rotational shifts as part of regular work schedule or off hours when required.

- Past experience monitoring, maintaining, analyzing and tuning MySQL in a highly available environment, a central requirement.

- Ability to work constructively with developers, QA, Project managers and Management towards a common goal.

- High motivation and desire to do whatever it takes to help the customer and our company succeed.

- Candidates should possess a strong work ethic, good interpersonal and communication skills and a high energy level.

- Proven ability to work with teams that are geographically separated.

- Should be a self-starter with a high level of initiative

- Able to work under pressure and multi-tasking capabilities