All of us would want to overlook and erase the year 2020 from our lives. Despite the devastation done by the global pandemic, the one good thing that has resulted is the acceleration of digital transformation across all enterprises worldwide.
Companies have moved to remote work, putting new systems and tools in place almost overnight. From students to professionals, everyone moved online; businesses were forced to find novel approaches to create compelling customer experiences across digital channels and trade wherever that customer might be.
Looking forward, here are the top digital transformation trends to consider in 2021.
5G to go Mainstream.
Many have been praising the benefits of 5G for years now, but it wasn’t until remote work, videoconferencing, and digital collaboration became core parts of our lives. Today, teaching or businesses cannot afford to be disconnected, and 5G deployments have become a requisite part of the solution.
Investment in Digital Transformation
As per Gartner reports, digital transformation trends have been accelerated in the last five years, and global digital transformation expenditure will almost double between 2020 and 2023.
A Journey towards Contactless Solutions
This digital transformation trend mainly affects customer-facing activities such as grocery, shopping, etc. The year 2020 saw increased demand in B2B eCommerce services.
Virtual Interaction is the Key
Over 60% of professionals & students are working/learning from home across the globe since last year, which has caused companies and educational institutes to expand and refine video conferencing capabilities.
Shifting focus on Cybersecurity
Cybersecurity is the essential digital transformation trend to watch out for in 2021. It is high time that companies and institutes integrate technologies like Artificial Intelligence (AI), machine learning (ML), and the cloud.
Investment in Cloud Technologies
Cloud technology is a crucial digital transformation trend offering exceptional agility and scalability, allowing organizations to react promptly to new possibilities and challenges.
As consumers, we must remember that digital transformation goes beyond technology. Picking up technology and start using it is not as easy as we speak; setting concrete goals to define your business’s digital strategy is crucial. It is necessary to stay updated on the newest digital transformation trends.